Discussions about: Service capacity

Join the Conversation - What evidence base counts when evaluating good practice in program delivery?

This webinar reflected on the experiences of the FAST program in the NT to explore what counts as good practice in Indigenous community programs.

Please post your comments, and additional questions for our presenter, in the comments section below.

What does it take to make a partnership ‘genuine’?

Written by John Burton
Manager, Policy and Resources, Secretariat of National Aboriginal and Islander Child Care

Partnership Audit Tool for supporting and sustaining genuine inter-agency partnerships

SNAICC has developed a new Partnership Audit Tool to support inter-agency partnerships in service delivery for Aboriginal and Torres Strait Islander children and families.

The Audit Tool is a conversation-starting and relationship-building resource that can assist you to monitor partnership progress, identify issues and work to strengthen relationships between Aboriginal and Torres Strait Islander and non-Indigenous agencies.

“Realist evaluation” in action: A worked example of the Aboriginal Parental Engagement Program

Written by Margaret Cargo and Lisa Warner1

Theory-based approaches to evaluation, such as realist evaluation,2  make explicit ‘for whom’ and ‘in which circumstances’ programs work and ‘how’ they work to achieve outcomes.

Realist evaluation has the potential to strengthen the basis for understanding how programs work, particularly for Aboriginal urban populations where the needs are complex given the history of colonisation, institutional racism, mobility and kinship structures and obligations which often do not fit with mainstream programming requirements.

Resource: Developing capacity through partnerships

A promising model for capacity-building partnerships between Aboriginal and Torres Strait Islander services and on-Indigenous services

Written by Secratariat of National Aboriginal and Islander Child Care (SNAICC) staff

A ground-breaking approach to building capacity for Aboriginal child and family service delivery is emerging in New South Wales. A partnership model is supporting two-way learning between mainstream non-government organisations (NGOs) and Aboriginal communities.

Effective practices for service delivery coordination in Indigenous communities

This Resource Sheet from the Closing the Gap Clearinghouse examines issues surrounding service delivery coordination, and recommends a number of measures designed to improve outcomes for Aboriginal and Torres Strait Islander families and communities.

Through young black eyes: Train the trainer workshop

This is an example of the types of resources SNAICC provide to help family support workers run workshops for their clients who are experiencing family violence, abuse or neglect.